Don't panic.  Relax.  Take a breath. 

Many computer problems appear more serious than they really are.

It may look like the computer has crashed and all your data is lost forever. But there are a host of problems that keep you from reaching your data that can be fixed, sometimes in a matter of minutes.

Microsoft Word documents are set to save every 10 minutes by default so they’re most likely still there as a saved backup copy.  So whether you have been saving your document to your flash drive or on the “C” drive of your computer, they may still be there waiting for you.

That's not to say catastrophic data loss doesn’t happen – it can, but not very often.  It’s important to remember to save your important documents to your flash drive just in case.

Make sure there really is a problem.  Can't start your computer? Check the basics. Examine the cables, connectors, and power cords to make sure they're plugged in securely.  Often times a loose cable or connector (power, network, keyboard, mouse, speaker, monitor cable, etc.) is the cause of the problem.

If you're using a power strip or a surge protector, make sure it's on and that it works. Remember that a surge protector may not be working because it is designed to self-destruct. When an electric jolt is too much, your surge protector takes the hit saving your more expensive hardware from the voltage.

Try plugging something else directly into the electrical outlet to make sure there isn't a power problem.

Check to see if your monitor is on.  Sounds silly, but it has solved my own problem more than once.

Can’t get on to the Internet?

Check to see if anyone else around you is having a similar problem. If so, there may be a service outage affecting a wider area.

Try rebooting your laptop.  If rebooting doesn’t fix it, have your teacher contact the RMA Tech Support Desk or your ISP if you are using your laptop from home.

Error Messages - Write them down.

What tipped you off to the problem? Sometimes it's an error code or message displayed on screen. Be sure to write it down — it may describe the problem and how serious it is. Be sure to document the exact wording of any error messages.  This can make the job of the Tech Support Desk much faster. 

Other times you get no warning — everything just freezes. Message or no message, be sure to note what was going on when the problem occurred. Were you starting your computer? Were you on the Windows Desktop? Were you in a particular application? Surfing the Web?

Think about what changed recently on your computer.
Try to pinpoint when the trouble first started. Did the problem coincide with any recent changes?

Did you change any settings?  If you did you might want to change them back the way they were.

Have ay peripherals been added or removed recently (such as a printer or external Memory Card reader?)

Has anyone else been using your computer recently?

Have you downloaded anything off the Web?  File sharing and free MP3’s are an easy way to get a virus on your machine.  **Remember, this is one of the reasons students are not allowed to download any software to their school laptops.**

The computer is on but…Everything on the screen is blank. 

Your screen saver or power management might have been enabled.  Do either of the following: 

• Touch the TrackPoint or the touchpad, or press a key to exit the screensaver
• Press the power switch to resume from sleep (standby) or hibernation.

Pressing Alt + F4

If a software program stops working or freezes up, try pressing the ALT+F4 keys to close the window that you’re currently working in.  This can shut down a frozen window and bring the computer back to life.  If the keyboard is frozen as well, you’ll have to reboot.

The “Blue Screen” has appeared.

The dreaded “Blue Screen of Death”. There’s not a lot to be done except to reboot the machine.  If it keeps occurring, this is an indication of a major problem with the computer.

The computer is on, but there is no sound.

Is there a speaker icon next to the clock on the taskbar? (It’s in the lower right side of the screen)  If you can find it, double click the speaker icon to bring up the audio controls for the computer.  See if any of the volume controls have been muted or turned all the way down.  Uncheck any Mute boxes that are selected.

CTRL-ALT-DEL

When you press the Ctrl-Alt-Delete buttons together, you will bring up a control panel where you can select “Task Manager” and see if any of the programs are shown as “not responding”.   You may be able to shut down the offending program from there.  If you can’t get to this screen, you’ll have to reboot.

Rebooting can do wonders. Don’t just pull the plug!

A simple reboot may clear up the problem.  Go to the Start Menu and select Shutdown. Didn't work?  It's time to try a forced reboot — with, unfortunately, no way to save your work — by pressing the keys CTRL-ALT-DEL simultaneously twice in a row.

If that didn't work, you have no choice: you have to turn the computer off manually with the power switch. Hold the power button down (for about 5 -10 seconds) and the computer will shut down.  Wait at least 10 seconds for the hard drive to stop spinning and then restart the machine.

If the computer starts up, start the applications you were using when the crash occurred. Some programs, like Microsoft Word, make timed backups of your work and may bring up recovered files. If the program notifies you that there is a “recovered document” save the file under a different name and compare them to your previously saved files.

Stumped? The RMA Technology Support Help Desk is ready to assist you with computer problems.  Ask your teacher to send an email to the RMA Tech Support Desk.